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The Service Company | Plumbing & Drains

4.7

Jeremy Anderson

12:51 10 Sep 19

Had an urgent need due to my water tank leaking. Got referrals for the Service Company from Facebook. They were quick to come out. Assess and fix the issue. Explaining things along the way and giving advice on general water supply.4 stars because the pricing seemed extremely high. The invoice I received doesn’t break things out. So just seems the price was thrown out there. But with a newborn in the house, it was more important to have running water and cry about the price later.Customer service was great! Quick and friendly. But if I have less urgent issues in the future, I may shop around.read more

Angelina Ballerina

04:20 05 Sep 19

So happy I found this plumbing company! We rely on their service for several units we own across Columbus and have never been disappointed!read more

David Keeler

16:22 23 Aug 19

I am editing my review as requested by Angela at The Service Company. Her quick attention and timely reponse was acceptable and I have received my cancelled check back , but I am still unhappy with the service call experience I had. I bumped the overall review from a one star to a three star based upon her response which in itself deserved a higher rating. Comparitively speaking, I have had three very good esimates since this estimate and at no charge.It's The Service Company's perogative to run their business as they see fit; however, my opinion stands: I do not expect to be charged by someone just for them to tell me how they would fix something, especially if I don't like their fix and cost. The fact I was not told about the $59 charge up front notwithstanding, I am still a little flaberghasted by this business model.Original post:The Service Company came out to give me an estimate yesterday. All was well until the employee Craig was leaving; he said that will be $59 dollars. I was totally astounded. $59 to come out and do an estimate and didn't tell me up front? I wrote him a check and told him I would not have had him out to do the estimate if I knew they were charging me for it. I called and told them to keep their estimate and send my check back. They said they would return my check. Just be aware that these guys want to charge you just to tell you how much they want to do a job. In my opinion that is a very poor way to do business. They totally wasted my time.read more

Ryan Patton

16:04 01 Aug 19

Craig and Jay were excellent. Very fast and professional. Good people doing good work. I couldn't have asked for a better experience for our needs. I would highly recommend them and call upon them for future need.read more

Michele Gaines

13:27 13 Jul 19

MARK Greene was great when he was changing out our garbage disposal. He was thorough and explained e everything he was doing so I could change the disposal out the next time it would need changed. We have a warranty with our home and this company is a preferred company through our warranty company. He did awesome!read more

Michael Moy

21:18 10 Jul 19

Extremely professional. Received an email and text message prior to them showing up with a pisture of who was doing the work along with the ability to track the vehicle so I knew exactly when they would arrive. The plumber was polite and gave a detailed explanation of what work would be done and what my cost would be. Everything was cleaned up when the job was completed. Would definently recommend based off price, quality of work and professional attitude.read more

Troy Adams

03:37 28 Apr 19

These guys are great! After making several phone calls to find someone to clean out several underground downspout lines, they should up on time and went over and beyond to make sure everything is squared away. They listened to our concerns with the basement sump pump emptying into the discharge line to the street and then investigated and removed a blockage. Pricing was reasonable and worth it. Definitely recommend them and will use again.read more

Dave S

13:17 10 Apr 19

After Jay replaced our dead sump pump on new year's eve, we had him come back out to replace our disposal, replace our kitchen faucet, put in a battery backup sump pump, and fix a leaky bathroom faucet. They do great work and are honest about what needs to be done. Very professional and courteous.read more

Todd Jenkins

19:41 17 Mar 19

Had a water problem that shut the whole house down. Jay Caoamy came out and immediately diagnosed the problem. He went as far as even giving my son, a junior plumber, some great career advice. Showed he cared and was truly customer service oriented.read more

John Perkins

17:29 27 Jan 19

I had a pretty good leak that partially flooded my basement. It was 10 degrees outside and was getting late. I called The Service Company, and Angie answered the phone. She told me the Techs could come out but would be late. I was in desperate need of a plumber so I welcomed the fact they would still come out at 1 AM. True to their word, they showed up at 1am after already out servicing folks all day in the bitter cold. While fixing my leak the tech uncovered the root cause to my leak. I had a bad pressure tank which could have burned up my well pump. 2 days later Jay came back without charging me a service call and replaced my pressure tank and all the plumbing and control box. Jay also added all the safety features to bring it up to code. Like I always say, you get what you pay for. If you are looking for a cheap quick hit operation don’t call these folks. The service company will fix you up the right way. Thanks Jay!read more

Skyler Gough O.H.I.O GO BUCKS

01:57 19 Nov 18

They did an amazing job replacing or gas lines for our landlord. They were genuinely good people and stayed out in the freezing weather to fix our issues. We made a fresh pot of coffee for them to help keep them warm. Great company would definitely use them anytime or recommend them for services needed in their profession. thank you again for fixing our gas lines now we have heat!read more

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